Law Related to hospitality American Disablity Act Essay

Law Related to hospitality American Disablity Act - Essay Example The Americans with Disabilities Act (ADA) keenly describes the term disability, states those safeguarded by such laws and clearly prohibits discrimination based on disability in areas we shall discuss. ADA describes individuals with disability as those who have physical or mental deficiency that limit there performance in life (U.S. Equal Employment Opportunity Commission). Alternatively it is described as anyone who has some history on such impairment or that perceived by members of the society to have such an impairment (A Guide to Disability Rights Law). ADA Title I addresses employment of persons with disabilities. Employers are supposed to extend equal opportunities to qualified candidates regardless of the physical or mental state. Employers with more than fifteen employees have to observe this law while recruiting, hiring, training, promoting, paying and while extending any other benefits and privileges in the course of employment (Goren). Events of violation of such rights sh ould be filed with the United States Equal Employment Opportunity commission (EEOC) that issues a â€Å"right-to –sue† letter. ADA Title II addresses the benefits entitled to persons with disabilities from the State and Local governments (Goren). Benefits such as those derived from the programs, activities and services of these offices should be available to the less-abled persons. These people should not be discriminated, and special programs should be empowered to lead a self-reliant life in the society. Violations should be reported to the department of Justice with a period that does not exceed 180 days. ADA Title II also addresses public transport of individuals with disabilities. They should not be discriminated, and the public service automobiles should be designed in a manner that cater for such people while Para-transit for sake of such people is highly encouraged. ADA Title III covers public accommodation where such services should be extended in a

The Transformation Change in British Airways Case Study

The Transformation Change in British Airways - Case Study Example Divisional al differences were very evident taking into consideration that there were two chairmen, different set of executives, and detached marketing strategies.  Divisional differences were very evident taking into consideration that there were two chairmen, different set of executives, and detached marketing strategies.   2. These were the issues faced by BA in order to survive and to be a competitive player in the airline industry.   In terms of the change order, it can be inferred that the second-order change was implemented as evidenced by their significant reengineering of business focus and strategic direction. Previously, BA was very product-oriented and their main concern was â€Å"flying the British flag†. Their initiative was more on engineering,  and increasing plane routes in Europe. They forgot the critical importance of customers in the equation hence customer dissatisfaction became synonymous with the name BA. In contrast, the new direction taken by L ord John King and Mr. Collin Marshall gave more emphasis on the human aspect of business embodied in the universal term called customer service and satisfaction. These efforts fundamentally altered the way of thinking and doing business in BA.   3. Culture and people played the major levers used to effect the new direction. On the side, systems lever was also re-engineered to put more emphasis on service marketing and reward systems. The important first step was to break the previous product-oriented culture and to infuse the value of customer service as the new way of doing business. Several programs were implemented and very notable was PPF or Putting People First wherein employees were trained to gauge customer service in different perspectives and different settings. This helped employees to be emphatic in implementing the customer service efforts initiated by BA. As an offshoot of this program, several agenda like MPF (Managing People First), A Day in the Life, Brainwaves, To Be the Best, and Awards for Excellence were introduced with the objective of enforcing the significance of customer satisfaction and rewarding those who implement the programs religiously.